Government Services

Financial Management

IDS employs senior Government financial managers to assist in developing and supporting a variety of financial software packages. Nearly 75% of the IDS team has three or more years experience in Government financial management and 25% have over ten years of Government financial management experience. In particular, IDS has gained a comprehensive understanding of all major areas of Air Force program and financial management. This includes appropriated funding, Foreign Military Sales (FMS) and the Working Capital Fund (WCF).
Our highly proficient staff works in concert with our powerful enterprise software applications and our customers to provide support when and where it is needed. In addition, we are often able to offer valuable process based suggestions that will help an organization realize maximum benefit from our software tools and its defined ways of doing business.

Reconciliation

IDS has a simple and concentrated approach for providing Contract Reconciliation Support. Along with our contract partner, Tecolote Research, IDS quickly achieves the reconciliation goals and requirements of our customers via:

1. Conformed Contract Generation
The first step to successful contract reconciliation is to develop an accurate and complete conformed copy of the contract. We will utilize the Comprehensive Cost and Requirement (CcaR) System Contracts Module software to develop a baseline contract. The CcaR Contracts Modules provide easy viewing of the following Contract information.
2. Real time access to customer
To ensure the customer is always aware and informed on the progress of the reconciliation efforts, we will make the Contracts Module information available to all users identified by the customer. Since the customer will be viewing the actual database used to manage reconciliation, they will always have to the second accuracy and insight.
3. Allocation back to Customer budget (maintenance of contract obligations/expenditures)
For customers utilizing CcaR to generate official commitment documents, a residual benefit to using the Contracts Module is the automated posting of contract based obligations and expenditures. The simple maintenance of contract information will automatically place obligations and expenditures against the correct budget line. This information is made available to financial managers instantly with references back to the contract module detail.
4. Identify contract discrepancies
5. Produce corrective actions
6. Follow-up

Help Desk

IDS has extensive experience providing a full-service support environment for customers of our software products. Our support services framework includes on-line support, regional help desks, near/on-site field support engineers, maintenance engineering personnel, and supporting infrastructure. This framework provides the ability to rapidly respond and effectively track customer issues. Support is provided via a multi-tiered system that allows for rapid escalation to source matter experts (domain or technical) regardless of their geographic location. All calls are routed into a centralized help desk system, with management procedures in place to ensure rapid closeout of issues. When required, maintenance releases (patches) are rolled out to fix critical software issues and are made available to all potentially impacted sites. To provide local software deployment or on-site support, regionally based experts are available to assist our customers. Our support staffs are consistently updated on our products (new features, FAQs, lessons learned) to ensure consistent and high-quality customer service. Rigorous processes and state-of-the-are tools are in place to gather product requirements, provide configuration control over source code, and ensure quality control of our products.

 

Click here to view GSA Schedule.
Click here to view ESC ITSP